Who these Terms apply to: These Terms & Conditions govern all paid consulting engagements, packages, and purchases made through CREE Consulting LLC — including payments made via payment links, invoices, or our online checkout. By submitting payment, you agree to these terms in full.
1. Parties & Agreement
These Terms & Conditions ("Agreement") are entered into between CREE Consulting LLC ("Consultant," "we," or "us") and the individual or entity submitting payment ("Client," "you").
This Agreement becomes binding upon receipt of payment or a signed proposal/invoice, whichever occurs first.
2. Services Covered
These terms apply to all CREE Consulting paid offerings, including:
GovCon Starter Package
Includes GovCon Readiness Quick Check, SAM.gov assistance or audit, and a 1-hour strategy session with written 90-day roadmap. Delivered over an agreed-upon timeframe following receipt of payment and completed intake.
CORE™ Readiness Assessment
Full diagnostic evaluation across all four CORE™ pillars (Clarity, Operations, Resources, Economics), gap analysis, and written action roadmap. Delivered as a structured engagement with scheduled sessions.
C-Suite Advisory Retainer
Monthly retainer engagement providing ongoing advisory access across business operations, finance, contracts, and strategy. Billed monthly; terms renew unless cancelled per Section 6.
90-Day Growth Engagement
High-touch 90-day engagement combining assessment, strategic planning, and weekly execution support. Full scope detailed in individual proposal or Statement of Work.
Financial Clarity & Pulse Check
One-time or recurring financial health review sessions. Scope and frequency as agreed in writing prior to payment.
Other Services
Any additional services, packages, or custom engagements as outlined in a written proposal, invoice, or Statement of Work issued by CREE Consulting.
3. Payment Terms
Payment Methods
Payment is accepted via payment link (credit/debit card), ACH bank transfer, or other methods specified on your invoice. All payments are processed securely through our payment processor.
Payment Schedule
| Engagement Type | Payment Due |
|---|---|
| GovCon Starter Package | 100% due at booking to secure your start date |
| CORE™ Readiness Assessment | 50% deposit at signing; 50% due before final report delivery |
| 90-Day Growth Engagement | 50% deposit at signing; remainder per agreed schedule |
| Monthly Retainer | First month due at signing; subsequent months billed monthly in advance |
| Custom Engagements | Per written proposal or Statement of Work |
Late Payments
Invoices not paid within 14 days of due date are subject to a 1.5% monthly late fee. CREE Consulting reserves the right to pause or suspend services for accounts more than 30 days past due.
Currency
All fees are denominated in U.S. dollars (USD).
4. Refund & Cancellation Policy
Cancellation by Client
- More than 7 days before engagement start: Full refund of any deposit paid, less a $75 administrative fee.
- Within 7 days of engagement start: Deposit is non-refundable. If sessions have not yet begun, a service credit may be issued at CREE Consulting's discretion.
- After engagement has begun: No refunds will be issued for completed sessions or deliverables. Remaining prepaid amounts may be applied as credit toward future services.
- Monthly Retainer: Cancel anytime with 30 days written notice. No refunds for the current billing month.
Cancellation by CREE Consulting
CREE Consulting reserves the right to cancel an engagement if a client is unresponsive for 14+ consecutive days, engages in disrespectful conduct, or if circumstances arise that prevent service delivery. In this event, a prorated refund will be issued for unused, prepaid sessions.
Discovery Calls
Discovery calls are complimentary and have no cancellation fee. Please provide at least 24 hours notice if you need to reschedule via Calendly.
5. Client Responsibilities
To ensure a successful engagement, you agree to:
- Provide accurate and complete information about your business when requested
- Respond to communications within 3 business days to maintain engagement momentum
- Complete any intake forms, assessments, or preparatory work prior to scheduled sessions
- Implement agreed-upon action items between sessions to the best of your ability
- Notify us promptly if your business circumstances change materially during an engagement
CREE Consulting's ability to deliver value depends on your active participation. Delays caused by client unresponsiveness do not entitle clients to refunds or extended timelines.
6. Confidentiality
CREE Consulting treats all client information — including financials, business strategies, and sensitive operational details — as strictly confidential. We will not share your information with third parties except as required to deliver services (e.g., scheduling software) or as required by law.
Likewise, clients agree to keep any proprietary CREE Consulting methodologies, frameworks (including CORE™), templates, and materials confidential and not to share or reproduce them without written permission.
7. Intellectual Property
Deliverables produced specifically for you during an engagement (such as your business roadmap, customized SOPs, or capability statement) are yours to use for your business purposes upon full payment.
The underlying frameworks, methodologies, tools, templates, and intellectual property of CREE Consulting — including the CORE™ Framework — remain the exclusive property of CREE Consulting LLC. Client use of CREE Consulting materials is licensed for internal business use only and may not be resold, sublicensed, or used to provide consulting services to others.
8. No Guarantee of Results
CREE Consulting provides strategic business guidance based on professional experience, best practices, and the information you provide. We do not and cannot guarantee specific business outcomes including but not limited to: revenue growth, profitability, contract awards, certification approvals, or any other metric.
Results depend on many factors including market conditions, client implementation, business fundamentals, and decisions made by third parties (such as government contracting officers). Our role is to give you the best possible framework, strategy, and guidance — execution is yours.
9. Not a Substitute for Professional Advice
CREE Consulting's services are business management and operational consulting only. Our guidance does not constitute and should not be relied upon as legal advice, accounting services, tax advice, or regulated financial advice. Always consult licensed professionals for matters requiring those credentials.
10. Limitation of Liability
CREE Consulting's total liability to any client arising from a paid engagement shall not exceed the total fees paid by that client in the 90 days preceding the claim. We are not liable for indirect, consequential, incidental, or punitive damages of any kind.
11. Governing Law
This Agreement is governed by the laws of the Commonwealth of Virginia. Any disputes not resolved through good-faith negotiation shall be submitted to binding arbitration in Alexandria, Virginia.
12. Entire Agreement
These Terms & Conditions, together with any applicable proposal, invoice, or Statement of Work, constitute the entire agreement between the parties. They supersede all prior communications or understandings regarding the same subject matter. Any modifications must be made in writing and agreed upon by both parties.
13. Contact
Questions about a payment, invoice, or these terms? Contact us directly:
- CREE Consulting LLC
- 5680 King Centre Dr., Suite 600, Alexandria, VA 22315
- Email: [email protected]
- Phone: 202-740-6145